Refund Policy


Refund and Cancellation Policy

Parents & Franchisees are requested to please read the refund and cancellation policy carefully. 


  • The Fees once paid is Non Refundable. Due to nature of service provided “NO REFUND or CANCELLATION can be entertained once the Payment has been made.
  •  However, under extraordinary circumstances, if the fees must be refunded, an application has to be submitted to the Centre In charge, who in turn will seek approval and then arrange to process the refund directly to the parent in Cash or Bank Transfer as the situation requires with in 7 Days of Approval of such refund. 
  • In case, parents have any grievances in this matter, they can write to the CEO, Cognito Abacus at [email protected]

REFUND and CANCELLATION (Franchisees):

  • Non-Refundable and Non-Cancelable Royalty Payments: Franchisees’ royalty payments to the company are made after receiving fees from students and updating the CACTAS Platform of Cognito Abacus. Consequently, any royalty liabilities arising from these transactions and demanded by the company are not refundable or cancelable. 
  • Non-Cancelable Royalty Obligations: The royalty payments specified in the respective franchisee agreements are non-cancelable and shall continue for the full term of the agreement, regardless of changes in ownership, control, or operation of the services generating the royalties. The obligation to pay royalties shall survive the termination or expiration of this agreement, except as specifically provided herein.
  • Payment Terms: Royalties shall be calculated as a percentage of the net fee collected and paid on a monthly basis within 7 days of the end of each month.
  • Audit Rights: The recipient of royalties has the right to audit the payer’s financial records related to the calculation of royalties once per year, upon giving at least 15 days’ notice.
  • Dispute Resolution: Any disputes arising under or in connection with this agreement shall be resolved in accordance with the rules of the franchisee agreements.

Refund Policy in case of PAYMENT GATEWAY Issue

  • Notification and Documentation: Customers (Franchisees or Parents) must notify us of any payment gateway issues within 48 hours of the attempted transaction. Please provide relevant documentation or screenshots of the error message.
  • Assessment and Verification: Upon receiving a notification, we will assess and verify the payment gateway issue within 3-5 business days.
  • Customer Communication: We will acknowledge receipt of your complaint within 24 hours and keep you informed of the status throughout the resolution process.
  • Cancellation and Refund Process: If a payment gateway issue is verified, you may choose to seek refund or adjust the excess payment in future payments. Refunds will be processed within 7 business days from the date of verification. No cancellation fees will apply in these cases.
  • Alternative Solutions: As an alternative to cancellation, you may opt to receive a credit for future payments.
  • Contact Information: For assistance with payment gateway issues, please contact us on our official email id [email protected]
  • Exclusions and Limitations: This policy does not cover issues caused by customer negligence, such as entering incorrect payment details or using expired payment methods.